Terms of Service for Cotton Cub Limited. 

Effective from: 28th August 2025
Last Updated: 28th August 2025

1. Introduction

Welcome to Cotton Cub Limited, (we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website located at www.cottoncub.co.uk (the "Site") and the purchase of products or services from us. By accessing our Site or placing an order, you agree to comply with these Terms.

2. Definitions

• "Consumer": An individual acting for purposes wholly outside their trade, business, or profession.
• "Product(s)": Goods or services listed for sale on our Site.
• "Order": Your request to purchase Products from us.
• "UK" : United Kingdom (England, Scotland, Wales, and Northern Ireland).

3. General Conditions

• You must be at least 18 years old to use our Site or purchase Products.
• You agree to provide accurate, current, and complete information during registration and checkout.
• You must comply with all applicable UK laws, including the Consumer Rights Act 2015 and the Data Protection Act 2018.

 4. Products and Services

Product Information: We strive to display accurate descriptions, prices, and images. However, errors may occur. We reserve the right to correct errors, update information, or cancel orders if inaccuracies are discovered.

Pricing: All prices are in GBP (£) and include VAT (where applicable). Shipping costs are added at checkout.

Availability: Products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.

5. Orders and Payment

1. Order Acceptance: Your order constitutes an offer to purchase. We accept your offer upon dispatching the Products and sending a confirmation email.
2. Payment: We accept [Visa, Mastercard, PayPal]. Payment must be received in full before dispatch.
3. Security: All payments are processed securely. We do not store your payment details.

6. Shipping and Delivery

1. Delivery Times: Estimated delivery times are provided at checkout. We are not liable for delays caused by carriers or unforeseen events (e.g., weather, strikes).
2. Shipping Costs: Calculated at checkout.
3. Risk: Risk of loss or damage to Products passes to you upon delivery.
   

7. Returns and Refunds

For Consumers (UK Law Compliance):

• Cancellation Right: You have 14 days from receiving your order to cancel it for any reason. Notify us via hello@cottoncub.co.uk
• Return Process: Return Products in their original condition within 14 days of cancellation.
• We will refund the order total (including original shipping) within 14 days of receiving the returned items.
• You are responsible for return shipping costs unless the Product is faulty or misdescribed.
• Faulty Products: If a Product is faulty, defective, or not as described, contact us within 30 days for a repair, replacement, or refund.
• For Non-Consumers (Businesses): Returns are only accepted if the Product is faulty or not as described. Notify us within 7 days of delivery.

8. User Accounts

1. Account Creation: You may need to create an account to place orders. You are responsible for maintaining account confidentiality.
2. Termination: We may suspend or terminate accounts for fraudulent activity, breach of these Terms, or illegal conduct.

9. Intellectual Property

1. Ownership: All content on our Site (text, graphics, logos) is owned by or licensed to us and protected by UK copyright laws.
2. Restricted Use: You may not reproduce, modify, or distribute our content without prior written consent.

1. Grant of License: By submitting reviews, photos, or other content ("User Content"), you grant us a perpetual, royalty-free license to use, display, and modify it.
2. Prohibited Content: Do not submit content that is unlawful, defamatory, obscene, or infringes on third-party rights.

11. Prohibited Activities

You may not:

• Use our Site for illegal purposes.
• Interfere with Site security or functionality.
• Harvest data or spam other users.
• Reverse-engineer any part of our Site.
  

12. Termination

We may suspend or terminate your access to our Site or refuse orders if you breach these Terms.

13. Changes to Terms

We may update these Terms periodically. The "Last Updated" date will reflect revisions. Continued use of our Site after changes constitutes acceptance.

14. Contact Information

For questions about these Terms, contact us at:
Email: hello@cottoncub.co.uk

Additional Notes for UK Compliance:

Consumer Rights: These Terms comply with the Consumer Rights Act 2015, including the 14-day cancellation right and remedies for faulty goods.

Data Protection: Our Privacy Policy (linked below) explains how we handle personal data in accordance with the UK GDPR and Data Protection Act 2018.

Accessibility: Our Site complies with the Equality Act 2010. Contact us if you require accessibility adjustments.

By using Cotton Cub Limited, you acknowledge that you have read, understood, and agreed to these Terms of Service.